Privacy Policy

At IHSS In‑Home Supportive Services Assistance, your family’s privacy is our highest priority. We understand that when you come to us for help, you are often sharing personal details about your home, your health, and the people you love most. We treat that responsibility with deep respect. Every piece of information you provide is handled with care, compassion, and the same level of protection we would want for our own families. Your trust means everything to us, and we are committed to safeguarding your privacy at every step of the IHSS support process.

We collect only the information necessary to prepare your IHSS application, guide you through the required steps, and deliver the services included in your selected plan. This may include contact information, household details, caregiver information, and documents required for IHSS submission. All information is used solely for the purpose of assisting you with your IHSS‑related administrative needs. We do not sell, share, or disclose your information to third parties, except when required by law or when you explicitly authorize us to do so. We are not a government agency, and we do not share your information with county or state offices unless you direct us to. All documents are stored securely, handled only by trained staff, and never released without your consent.

We understand that many IHSS applicants are parents or guardians seeking support for a child with special needs, disabilities, or medical conditions. Protecting the privacy of children is especially important to us. Any information you provide about a minor, including medical details, functional needs, or household circumstances, is treated with the highest level of confidentiality. We collect children’s information only when it is necessary to complete IHSS application documents or to help you prepare for the county assessment process.

We do not knowingly collect information directly from minors. All information regarding a child must be provided by a parent or legal guardian. We do not share, sell, or disclose children’s information to any outside party unless required by law or explicitly authorized by the parent or guardian. You may request at any time that we update, correct, or remove your child’s information from our records, and we will honor that request promptly and respectfully.

You remain in full control of your application and your personal information. At any time, you may request to:

• Update your information
• Correct inaccuracies
• Request deletion of stored documents
• Ask how your information is being used

We respond to all privacy‑related requests promptly and with care.

We use secure, industry‑standard methods to protect your information, including encrypted digital storage, secure signature platforms, and restricted internal access. Only authorized team members may handle your documents, and all staff are trained in confidentiality and privacy best practices.

Our mission is to support families with honesty, compassion, and professionalism. We are here to make the IHSS process easier, not more stressful. You can feel confident knowing that your family’s information, including information about your children, is treated with the utmost respect and protection.